Terms & Conditions

is a site operated by Wool Wholesale Limited. We are registered in England and Wales under company number 110 82871 and

with our registered office at 8-10, Bolton Street,
Ramsbottom, Bury, BL10 9HX. Our VAT number is 289078254.
By placing an order through our site, you warrant that, you are legally capable of entering into binding contracts and that you are at

least 18 years old.
After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this

does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to

acceptance by us, and we will confirm such acceptance to you by
sending you an e-mail that confirms that the Product has been dispatched (the
Dispatch Confirmation). The contract between us (Contract) will only be formed
when we send you the Dispatch Confirmation.
The Contract will
relate only to those Products whose dispatch we have confirmed in the Dispatch
Confirmation. We will not be obliged to supply any other Products which may
have been part of your order until the dispatch of such Products has been
confirmed in a separate Dispatch Confirmation
Your order will
be fulfilled by the delivery date set out in the Dispatch Confirmation or, if
no delivery date is specified, then within a reasonable time of the date of the
Dispatch Confirmation, unless there are exceptional circumstances.
The price of any
Products will be as quoted on our site, except in cases of obvious error.
Our prices
exclude VAT and exclude delivery costs, which will be added to the total amount
Prices are liable
to change at any time, but changes will not affect orders in respect of which
we have already sent you a Dispatch Confirmation.
Our site contains
a large number of Products and it is always possible that, despite our best
efforts, some of the Products listed on our site may be incorrectly priced. We
will normally verify prices as part of our dispatch procedures so that, where a
Products correct price is less than our stated price, we will charge the lower
amount when dispatching the Product to you. If a Product's correct price is
higher than the price stated on our site, we will normally, at our discretion,
either contact you for instructions before dispatching the Product, or reject
your order and notify you of such rejection.
We are under no
obligation to provide the Product to you at the incorrect (lower) price, even
after we have sent you a Dispatch Confirmation, if the pricing error is obvious
and unmistakeable and could have reasonably been recognised by you as a
For advice on
refunds or returns contact our Customer Service Team. Any problems with an
order must be reported within 3 days of receiving the order.
Please note all
credits must be used within a 6-month period of them being issued.
We warrant to you
that any Product purchased from us through our site is of satisfactory quality
and reasonably fit for all the purposes for which products of the kind are
commonly supplied.
Our liability for
losses you suffer as a result of us breaking this agreement including
deliberate breaches is strictly limited to the purchase price of the Product
you purchased.
This does not
include or limit in any way our liability:
For death or
personal injury caused by our negligence;
Under section 2(3) of the Consumer Protection Act 1987;
For fraud or fraudulent misrepresentation; or
for any matter for which it would be illegal for us to exclude, or attempt to
exclude, our liability.
Loss of business
Loss of profits or contracts
Loss of anticipated savings
Loss of data
Please also note that you must comply with all applicable laws and regulations
of the country for which the products are destined. We will not be liable for
any breach by you of any such laws.
Notice will be deemed received and properly served immediately when posted on
our website, 24 hours after an e-mail is sent, or three days after the date of
posting of any letter. In proving the service of any notice, it will be
sufficient to prove, in the case of a letter, that such letter was properly
addressed, stamped and placed in the post and, in the case of an e-mail, that
such e-mail was sent to the specified e-mail address of the addressee.
A Force Majeure Event includes any act, event, non-happening, omission or
accident beyond our reasonable control and includes in particular (without
limitation) the following:
Our performance under any Contract is deemed to be suspended for the period
that the Force Majeure Event continues, and we will have an extension of time
for performance for the duration of that period. We will use our reasonable
endeavours to bring the Force Majeure Event to a close or to find a solution by
which our obligations under the Contract may be performed despite the Force
Majeure Event.
We each acknowledge that, in entering into a Contract, neither of us has relied
on any representation, undertaking or promise given by the other or be implied
from anything said or written in negotiations between us prior to such Contract
except as expressly stated in these terms and conditions.
Neither of us shall have any remedy in respect of any untrue statement made by
the other, whether orally or in writing, prior to the date of any Contract
(unless such untrue statement was made fraudulently) and the other party's only
remedy shall be for breach of contract as provided in these terms and
You will be subject to the policies and terms and conditions in force at the
time that you order products from us, unless any change to those policies or
these terms and conditions is required to be made by law or governmental
authority (in which case it will apply to orders previously placed by you), or
if we notify you of the change to those policies or these terms and conditions
before we send you the Dispatch Confirmation (in which case we have the right
to assume that you have accepted the change to the terms and conditions, unless
you notify us to the contrary within seven working days of receipt by you of
the Products).
We are not
responsible for indirect losses which happen as a side effect of the main loss
or damage, including but not limited to:
Loss of income or
Waste of
management or office time however arising, whether caused by tort (including
negligence), breach of contract or otherwise.
If you order
Products from our site for delivery outside the UK, they may be subject to import
duties and taxes which are levied when the delivery reaches the specified
destination. You will be responsible for payment of any such import duties and
taxes. Please note that we have no control over these charges and cannot
predict their amount. Please contact your local customs office for further
information before placing your order.
Applicable laws
require that some of the information or communications we send to you should be
in writing. When using our site, you accept that communication with us will be
mainly electronic. We will contact you by e-mail or provide you with
information by posting notices on our website. For contractual purposes, you
agree to this electronic means of communication and you acknowledge that all
contracts, notices, information and other communications that we provide to you
electronically comply with any legal requirement that such communications be in
writing. This condition does not affect your statutory rights.
All notices given
by you to us must be given to Unit 14 Imex Spaces Business Centre, Lomeshaye
Business Village, Turner Road, Nelson BB9 7DR.  We may give notice to you
at either the e-mail or postal address you provide to us when placing an order.
We will not be
liable or responsible for any failure to perform, or delay in performance of,
any of our obligations under a Contract that is caused by events outside our
reasonable control (Force Majeure Event).
lock-outs or other industrial action.
Civil commotion,
riot, invasion, terrorist attack or threat of terrorist attack, war (whether
declared or not) or threat or preparation for war.
Fire, explosion,
storm, flood, earthquake, subsidence, epidemic or other natural disaster.
Impossibility of
the use of railways, shipping, aircraft, motor transport or other means of
public or private transport.
Impossibility of
the use of public or private telecommunications networks.
The acts,
decrees, legislation, regulations or restrictions of any government.
If any of these
terms and Conditions are determined by any competent authority to be invalid,
unlawful or unenforceable to any extent, such term, condition or provision will
to that extent be severed from the remaining terms, conditions and provisions
which will continue to be valid to the fullest extent permitted by law.
These terms and
conditions and any document expressly referred to in them represent the entire
agreement between us in relation to the subject matter of any Contract and
supersede any prior agreement, understanding or arrangement between us, whether
oral or in writing.
We have the right
to revise and amend these terms and conditions from time to time to reflect
changes in market conditions affecting our business, changes in technology,
changes in payment methods, changes in relevant laws and regulatory
requirements and changes in our system's capabilities.
Contracts for the
purchase of Products through our site and any dispute or claim arising out of
or in connection with them or their subject matter or formation (including
non-contractual disputes or claims) will be governed by English law. Any
dispute or claim arising out of or in connection with such Contracts or their
formation (including non-contractual disputes or claims) shall be subject to
the non-exclusive jurisdiction of the courts of England
and Wales.